Regenize Customer Portal Overview

The Regenize Customer Portal will allow you to have more control over your recycling experience with Regenize. In this post, we'll explain how the new customer portal works and the functions available.

1. Logging in

If you're already a user of our Remali platform, your login details will be the same. If not, or if you have any questions regarding your login details, please contact us at admin@regenize.co.za.

2. Home page

After you've successfully logged in, you'll land on the home page where you'll be able to view your recycling statistics and last collection status. You also have the ability to skip your next collection, see fig 1.

Fig 1. Home Screen

2.1) Last Collection Status

This will display whether you recycled or not in your last collection. If you did, the weight of your recyclables and the amount of CO2 avoided will be displayed.

2.2) Skip Your Next Collection

If you won't be able to put your recyclables out for your next collection, simply click on the 'Not Home? Skip Your Next Collection' link and the team will skip your next collection.

3. Update Personal Details

On the update personal details page, you can update the following:

• Communication email - this is the email where we'll send your email communication to. Your username, the email or cellphone no. you used to register with, cannot be changed. You'll always use your username to log into Regenze applications.

• Name

• Surname

• Contact number

3.1) Change address

In the scenario where you are moving from your current address, the change address functionality will enable you to change your collection address. Once you make the change, the team will confirm whether we collect from your new address or not.

4. Waste Dashboard

On top of the waste dashboard, you'll be able to see the total amount of waste recycled and CO2 saved since 2021. Below that, you'll be able to see the amount of waste recycled and CO2 saved for the past seven weeks.

Fig 2. Changing Your Service

5. Recycling Service

For customers that are on the paid service, here you'll be able to change your service frequency to a Weekly Collection or Fortnightly Collection. Simply select your new frequency and click on the 'Change Your Service' button. Our team will receive the notification and send you your updated pricing and day of collection (if there are any changes to your collection day and time). You also have the ability to cancel your recycling service on this page.

6. Shop Remali

This will take you to the Remali platform where you can use your Remali to purchase vouchers.

7. Collections Calendar

This will display the calendar for our collections by area.

We hope the overview has assisted you in understanding the customer portal. If there's any confusion, please contact us and we'll do our best to assist. If you'd like to visit the Customer Portal, please click here.